Up your service! strategies and action steps to delight your customers now! /
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE cust...
Основен автор: | Kaufman, Ron. |
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Формат: | Електронен |
Език: | English |
Публикувано: |
Singapore :
Ron Kaufman,
2005.
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Издание: | [Updated ed.]. |
Серия: |
UP! Your Service Action Steps.
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Предмети: | |
Онлайн достъп: |
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=548200 |
Подобни документи: |
Print version::
Up your service! |
Резюме: |
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees. |
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Описание на библ. документ: |
Includes index. |
Физически характеристики: |
1 online resource (xxii, 296 pages) : illustrations. |
ISBN: |
9789810740603 9810740603 9789810740443 9810740441 |