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Up your service! strategies and action steps to delight your customers now! /

Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE cust...

Пълно описание

Основен автор: Kaufman, Ron.
Формат: Електронен
Език: English
Публикувано: Singapore : Ron Kaufman, 2005.
Издание: [Updated ed.].
Серия: UP! Your Service Action Steps.
Предмети:
Онлайн достъп: http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=548200
Подобни документи: Print version:: Up your service!
Резюме: Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees.
Описание на библ. документ: Includes index.
Физически характеристики: 1 online resource (xxii, 296 pages) : illustrations.
ISBN: 9789810740603
9810740603
9789810740443
9810740441